Terms of service
Effective date: 1 September 2025
Overview
This website and online store (the “Services”) are operated by Creative Ideas UN Ltd. trading as Vaultskin (“Vaultskin”, “we”, “us”, “our”). By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service (the “Terms”) and our Privacy Policy, together with any policies referenced in these Terms.
If you do not agree to these Terms or our Privacy Policy, you must not use the Services.
Our store is hosted on Shopify Inc. which provides the e-commerce platform that enables us to sell our products and services to you.
1. Access and Account
By using the Services, you confirm you are at least the age of majority in your place of residence, or you are the age of majority and have consented to allow your minor dependents to use the Services on devices you own or manage.
You may be asked to provide information (e.g., email, billing, payment, shipping). You represent and warrant that all information you provide is true, current, and complete and that you have the right to provide it.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any person.
2. Products and Content
We aim to describe and display our products accurately. However, colours and appearance may vary depending on your device and settings.
We do not warrant that the quality or appearance of any products or services will meet your expectations or be identical to any images or renders.
We may change product descriptions, availability, or discontinue products at any time without notice. We may limit quantities to any person, geographic region, or jurisdiction.
3. Orders
When you place an order, you make an offer to purchase. We may accept or decline any order at our discretion. Your order is accepted only when we send an order confirmation email and have successfully processed your payment.
Please review your order carefully before submitting; we may be unable to accommodate cancellation requests after acceptance. If we decline, change, or cancel an order, we will attempt to notify you using the contact details provided at checkout.
Purchases are for personal or household use and not for commercial resale or export.
Returns and refunds are governed by our Refund/Returns Policy [link].
4. Prices, Taxes and Billing
Prices, discounts, and promotions may change without notice. The price charged is the price in effect at the time you place the order and appears in your confirmation email. Unless expressly stated, prices exclude taxes, duties, customs, shipping and handling.
Prices in our online store may differ from prices in other channels. Promotional offers may be subject to additional terms; if those conflict with these Terms, the promotion terms govern.
You agree to provide current, complete, and accurate purchase and account information and to promptly update payment details as needed.
You represent and warrant that (a) your payment information is true and you are authorised to use it; (b) charges will be honoured by your payment provider; and (c) you will pay all charges, including applicable taxes and shipping.
5. Shipping, Delivery, Title and Risk
Delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or events beyond our control.
Title and risk of loss pass to you upon our delivery of products to the carrier.
You are responsible for any import duties, customs, and local taxes where applicable.
6. Right of Withdrawal (EU/UK Consumers)
If you are a consumer habitually resident in the EU or UK, you have a legal right to withdraw from most online contracts within 14 days without giving any reason. The withdrawal period expires 14 days after the day you (or a third party indicated by you, other than the carrier) acquire physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw by a clear statement (e.g., email). You may use the model withdrawal form set out in applicable law, but it is not mandatory.
If you withdraw, we will reimburse all payments received from you, including the least expensive standard delivery costs (if charged), without undue delay and in any event no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back the goods without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods unless our Refund/Returns Policy [link] states otherwise. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
The right of withdrawal may not apply to certain goods or services under law (e.g., made-to-order or personalised items, sealed goods not suitable for return for health protection or hygiene reasons once unsealed). Our Refund/Returns Policy [link] provides details.
7. Intellectual Property and Use of the Services
The Services and all related content, including trademarks, logos, text, images, graphics, product reviews, video, audio, and their selection and arrangement, are owned by Vaultskin, its affiliates or licensors and are protected by UK and international IP laws.
You may use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any material from the Services without our prior written consent, except as incidental to normal web browsing.
Vaultskin names, logos, product and service names, designs, and slogans are our trademarks or those of our affiliates or licensors. You may not use them without prior written permission. Shopify’s names and logos are trademarks of Shopify.
8. Optional Tools and Third-Party Links
We may provide access to tools offered by third parties on an “as is” and “as available” basis without warranties or endorsements and with no liability arising from your use. Your use is entirely at your own risk and subject to the third party’s terms.
The Services may contain links to third-party websites. We are not responsible for examining or evaluating, and do not warrant, the content or accuracy of third-party materials or sites. Your use of such sites is at your own risk. Please review third-party policies before transacting.
9. Relationship with Shopify
Vaultskin is powered by Shopify, which enables us to provide the Services. Any sales and purchases are made directly with Vaultskin. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Vaultskin, and you expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Vaultskin.
10. Feedback and Reviews
If you submit any ideas, suggestions, feedback, reviews, proposals, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including to operate, evaluate, and improve the Services.
You represent that you own or have the rights to your Feedback, have disclosed any compensation or incentives received, and that your Feedback complies with these Terms and applicable law. We may monitor, edit, or remove Feedback at our discretion.
11. Prohibited Uses
You agree not to use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe IP rights; (d) to harass, abuse, defame, or harm any person; (e) to transmit false or misleading information; (f) to upload or transmit viruses or malicious code; (g) to send unsolicited promotional material; (h) to impersonate any person; (i) to collect or track the personal data of others without consent; (j) to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; or (k) to interfere with or circumvent security features. We may suspend or terminate access for violations.
12. Privacy
Personal information collected through the Services is governed by our Privacy Policy. Because our store is hosted by Shopify, certain personal information is also processed by Shopify as necessary to provide and improve the Services. See our Privacy Policy (and Shopify’s privacy notices) for details, including international transfers and your rights under applicable data protection laws (e.g., UK GDPR/EU GDPR).
13. Errors, Inaccuracies and Omissions
From time to time the Services may contain typographical errors or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
14. Disclaimer of Warranties
Except as expressly stated by Vaultskin, the Services and all products offered through the Services are provided “as is” and “as available” without representations, warranties, or conditions of any kind, whether express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow limitations on implied warranties, so the above may not apply to you to the extent prohibited by law.
15. Limitation of Liability
To the fullest extent permitted by law, in no case shall Vaultskin, our directors, officers, employees, affiliates, agents, contractors, service providers or licensors (or Shopify and its affiliates) be liable for any: (a) indirect, incidental, special, punitive, or consequential losses; (b) lost profits, revenue, savings, data, or replacement costs; or (c) losses arising from your use of the Services or any products purchased via the Services, or from any content posted, transmitted, or otherwise made available via the Services, even if advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (e.g., liability for death or personal injury caused by negligence or for fraud).
16. Indemnification
You agree to indemnify, defend, and hold harmless Vaultskin (and Shopify), and our respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or referenced policies; (b) your violation of any law or third-party rights; or (c) your use of the Services.
17. Termination
We may terminate or suspend your access to the Services at any time, with or without notice, if we reasonably believe you have breached these Terms or applicable law. You remain liable for all amounts due up to and including the date of termination. Sections that by their nature should survive (including IP, Feedback, Disclaimers, Limitations, Indemnification, Severability, Governing Law, Assignment, and Entire Agreement) shall survive termination.
18. Severability
If any provision of these Terms is held unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain in full force and effect.
19. Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision does not constitute a waiver of such right or provision. These Terms, together with policies or rules posted by us on the Services, constitute the entire agreement between you and us and supersede all prior or contemporaneous communications and proposals.
20. Assignment
You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. We may assign or transfer our rights and obligations under these Terms without notice.
21. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in the EU/UK, you may benefit from mandatory provisions of, and bring proceedings in, your country of residence where required by applicable consumer law.
22. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and, where required by law, notify you of material changes. Changes take effect on the date specified in the notice. Your continued use of the Services after changes take effect constitutes acceptance.
23. Contact Information and Legal Notices
Creative Ideas UN Ltd. t/a Vaultskin
Company number: 07991840
Registered office: 235 Earls Court Road, Suite 93, London, SW5 9FE, United Kingdom
Email: info@vaultskin.com
VAT numbers: GB272596864; DE320959429; IT03780820043; FR67844751743