Shipping policy

Introduction

This policy explains the delivery methods, timeframes, and charges for orders placed on vaultskin.com or by email at info@vaultskin.com. It describes our usual practice and does not create additional legal rights or obligations. Your statutory rights are not affected.

Where We Ship

We ship worldwide.

Dispatch & Delivery Timeframes

Orders placed by 16:00 GMT/BST on a working day (Monday–Friday, excluding UK public holidays) are processed from that day’s close of business. Orders placed after that time or on non-working days are processed from the next working day.

Delivery timeframes below are indicative, depend on destination and carrier performance, and exclude customs clearance times where applicable:

• United Kingdom: Royal Mail Tracked or other tracked carrier of our choice. Typical delivery ~3 business days, up to 10 business days.
• United States: USPS/UPS or other tracked carrier. Typical delivery ~3 business days, up to 10 business days.
• European Union: Deutsche Post or comparable tracked service. Typical delivery ~3–5 business days, up to 12 business days.
• International (rest of world): Deutsche Post / DHL tracked letter or equivalent. Up to 15 business days (customs processing may add time).

While we strive to deliver on time, we do not guarantee delivery within the indicative periods. We may conduct fraud screening before dispatch, which can delay shipment; we will notify you if this occurs.

Shipping Rates & Free Shipping Thresholds

Delivery charges are calculated at checkout based on destination, service level, and parcel characteristics. Free-shipping thresholds apply to the final basket value after discounts and before taxes/duties.

* United States: The rates above apply only to orders shipped from our US warehouse. If a product is out of US stock, your order will ship from Germany via DHL Express or UPS, economy service is not available, and free‑shipping thresholds do not apply to that shipment. The express price is calculated at checkout based on weight and destination.

Why you might see a high shipping price to the USA

• Item out of US stock: If a product isn’t available in our US warehouse, it ships from Germany by DHL Express, which is more expensive than economy.
• Mixed cart (US‑stock + EU‑stock): Checkout may price the shipment from the EU express leg. To keep shipping lower, place separate orders (see below).

How to keep shipping costs down for US orders

• If you only want an iPhone case and the shipping looks high, the case is likely out of US stock (EU express applies).
• If you want an iPhone case + wallet, consider placing two orders:
  1. Wallet (ships at the usual US rate if in US stock)
  2. iPhone case (ships from EU via express, priced at checkout)

Notes

• Currency shown reflects the local storefront currency. The amount charged at checkout is based on the currency selected and prevailing exchange rates at the time of purchase.
• Service availability and pricing can change based on carrier programs and import conditions.

Tracking & Notifications

When your order ships, we send a dispatch confirmation with a tracking link (where available). Tracking events may take up to 24–48 hours to appear after the carrier first scans your parcel.

Address Limitations

Please ensure your delivery address is accurate and accessible. Some carriers cannot deliver to PO Boxes, APO/FPO/DPO, or parcel lockers for certain services. We may contact you to amend the address or change the service if needed.

Customs, Duties & Taxes

International shipments may be sent DDU (Delivered Duties Unpaid) unless stated otherwise. Customs duties, import taxes, brokerage, and related charges (if any) are the recipient’s responsibility and are collected by local authorities or the carrier upon import. We do not control these costs and cannot estimate them. For details, please contact your local customs office.

Title & Risk of Loss

Title and risk of loss transfer to you when we hand the parcel to the carrier. Please use a secure delivery location and monitor tracking updates.

Missed Delivery & Collection

If delivery is attempted and unsuccessful, the carrier will usually leave a card or notification with collection or re-delivery instructions and a time limit. If a parcel is returned to us due to non-collection or an incorrect/ inaccessible address, we can re-ship upon payment of the actual re-delivery cost or refund the item price (less outbound shipping if applicable) in line with our Return & Refund Policy.

Delivery Problems

If you experience a delivery issue, please contact us at info@vaultskin.com with your order number and details. We’ll liaise with the carrier to investigate. Please allow the carrier’s standard investigation timeframes.

Examples of issues outside our control include:

• Incorrect or incomplete delivery address provided by you;
• Address not reasonably accessible or unsafe to access;
• Severe weather, strikes, peak-season congestion, or other force-majeure events;
• Customs inspections and clearance delays.

Split Shipments

We may ship items separately to expedite delivery at no extra cost to you. You’ll receive tracking for each parcel as applicable.

Fraud Screening & Verification

Orders may be subject to verification checks before dispatch. We will notify you if additional information is needed, which may delay shipment.

Contact Us

Questions about shipping? Email us at info@vaultskin.com.